Everything you need to run your business on WhatsApp
20+ built-in capabilities across automation, commerce, engagement, and analytics — all working together on the platform 2 billion people already use.
WhatsApp Automation
Intelligent AI that never sleeps
Your AI assistant handles conversations 24/7 — understanding natural language, slang, and multi-language messages.
Smart Bot
AI-powered conversational bot that understands intent from natural language, Pidgin, slang, and mixed-language messages.
FAQ Bot
Automatically answers common questions about your business — hours, location, services, pricing — without human intervention.
Bot Sessions
Persistent conversation sessions that remember context, allowing multi-step flows like booking + payment in one chat.
Smart Reminders
Automatic WhatsApp reminders before appointments and events, reducing no-shows by up to 60%.
Bot Persona
Customize your bot's name, personality, and greeting to match your brand. Customers interact with your brand, not ours.
Profanity Filter
Built-in moderation that keeps conversations clean and professional, protecting your brand reputation.
Booking & Scheduling
Automate every appointment
From walk-in queues to recurring bookings, handle all your scheduling needs through WhatsApp.
Appointments
Customers book services by selecting date, time, and service type — all through a guided WhatsApp conversation.
Calendar Management
View and manage all bookings from your dashboard. Block times, set availability, and handle rescheduling.
Staff Management
Assign bookings to specific staff members. Each team member sees their own schedule and appointments.
Queue Management
Let walk-in customers join a virtual queue via WhatsApp. They get notified when it's their turn.
Waitlist
When slots are full, customers can join a waitlist and get automatically notified when a spot opens up.
Time Slots
Configure available time slots, durations, buffers between appointments, and operating hours per service.
Payments & Commerce
Accept payments everywhere
4 payment gateways covering 5 countries. Collect payments, process orders, and sell tickets — all inside WhatsApp.
Paystack
Nigeria, Ghana
Square
United States
Stripe
UK, Canada
Flutterwave
Africa (alt)
Ordering
Product catalog, cart management, delivery or pickup options, and checkout with inventory tracking.
Ticketing
Event listings, ticket selection, availability checks, and instant purchase with QR code delivery.
Crowdfunding
Campaign-based donations with progress tracking. Perfect for fundraisers, building projects, and community drives.
Recurring Billing
Set up recurring payments for subscriptions, memberships, school fees, and monthly dues.
Deposits & Payouts
Collect deposits on bookings and manage payouts to service providers, staff, or vendors.
Promo Codes
Create discount codes for promotions, seasonal offers, and special events. Track redemptions in real time.
Customer Engagement
Build lasting relationships
Keep customers coming back with loyalty rewards, targeted broadcasts, and automated follow-ups.
Live Chat
Seamless handoff from bot to human agent when needed. View full conversation history and customer context.
Broadcasts
Send targeted messages, promotions, and updates to customer segments. Schedule campaigns in advance.
Loyalty Program
Reward repeat customers with points for every transaction. Configurable tiers and reward redemption.
Referrals
Customers share a referral link and earn rewards when friends make their first booking or purchase.
Reviews & Feedback
Automatically request reviews after service completion. Monitor satisfaction and respond to feedback.
Notifications
Order confirmations, payment receipts, status updates, and reminders — all delivered via WhatsApp.
Analytics & Operations
Data-driven decisions
Real-time dashboards and reports to understand your business performance at a glance.
Dashboard
View bookings, orders, payments, and customer activity in a clean, real-time analytics dashboard.
Analytics
Track revenue trends, peak hours, popular services, customer retention, and conversion rates.
Financials
Complete financial overview with transaction history, revenue breakdowns, and payout tracking.
Reports
Generate detailed reports by date range, service type, staff member, or customer segment.
CSV Export
Export any data — bookings, transactions, customers, analytics — to CSV for your own analysis.
Activity Log
Full audit trail of every action taken on your account — bookings, payments, settings changes, and more.
Customization & Integrations
Make it truly yours
White-label branding, custom pages, QR codes, webhooks, and multi-location support.
Custom Pages
Create branded landing pages for your services, menus, and catalogs — shareable via link or QR code.
QR Codes
Auto-generated QR codes that link directly to your WhatsApp bot. Print on flyers, receipts, and business cards.
Webhooks
Connect Waaiio to your existing tools with real-time webhook notifications for bookings, payments, and orders.
Multi-Location
Manage multiple branches or locations from a single account. Each location gets its own schedule and settings.
White-Label
Remove all Waaiio branding. Your customers see only your brand name, logo, and colors throughout.
KYC Verification
Built-in identity verification for businesses that need to verify customer identity before transactions.
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