Waaiio

Terms of Service

The agreement between you and Waaiio.

Last updated: May 23, 2026

1. Introduction

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“you,” “your,” or “User”) and CipherHQ LLC, doing business as Waaiio (“Waaiio,” “we,” “us,” or “our”), governing your access to and use of our website at waaiio.com, our WhatsApp automation platform, dashboard, APIs, and all related services (collectively, the “Services”).

By creating an account or using our Services, you agree to be bound by these Terms, our Privacy Policy, our Acceptable Use Policy, and any additional terms referenced herein. If you do not agree, do not use our Services.

2. Service Description

Waaiio is an AI-powered WhatsApp business automation platform that enables businesses to automate bookings, appointments, payments, orders, reservations, event ticketing, donations, customer engagement, and other business operations through the WhatsApp Business API. We support businesses across 40+ categories in the United States, Canada, Nigeria, Ghana, and the United Kingdom.

3. Account Registration and Responsibilities

To use our Services, you must create an account and provide accurate, complete, and current information. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Ensuring that your use of the Services complies with all applicable laws and regulations in your jurisdiction
  • Obtaining all necessary consents from your customers before using our Services to communicate with them via WhatsApp
  • The accuracy and legality of all content, data, and information you provide through the Services

You must be at least 18 years of age (or the age of majority in your jurisdiction) to create an account. You may only maintain one active business account per legal entity unless otherwise agreed in writing.

4. Acceptable Use

Your use of the Services is subject to our Acceptable Use Policy, which is incorporated into these Terms by reference. You must also comply with Meta’s WhatsApp Business Policy and all applicable messaging regulations, including Canada’s Anti-Spam Legislation (CASL) where applicable.

Violation of the Acceptable Use Policy may result in immediate suspension or termination of your account.

5. Payment Terms

5.1 Subscription Plans

Waaiio offers tiered subscription plans (Starter/Free, Pro/Growth, and Premium/Business) with different feature sets and transaction fee rates. Plan details and pricing are available on our Pricing page. By subscribing to a paid plan, you authorize us to charge the applicable subscription fee to your designated payment method on a recurring basis.

5.2 Platform Transaction Fees

Waaiio charges a percentage-based platform fee on transactions processed through our Services. The applicable rate depends on your subscription plan. These fees are in addition to any fees charged by payment gateway providers (Stripe, Paystack, Flutterwave, Square, or PayPal).

5.3 Billing and Renewal

Paid subscriptions are billed in advance on a monthly basis and automatically renew unless cancelled before the renewal date. You may cancel your subscription at any time through your dashboard. Cancellation takes effect at the end of the current billing period.

5.4 Refund Policy

Subscription fees are generally non-refundable. If you believe you are entitled to a refund due to a service deficiency, you may contact billing@waaiio.com within 14 days of the charge. Refund requests will be evaluated on a case-by-case basis. Transaction fees earned on processed payments are non-refundable.

6. Intellectual Property

All intellectual property rights in the Services, including software, design, trademarks, logos, and documentation, are owned by or licensed to Waaiio. These Terms grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes during the term of your subscription.

You may not copy, modify, distribute, reverse engineer, decompile, or create derivative works based on our Services or any part thereof without our prior written consent.

7. User Content and Data Ownership

You retain all ownership rights to the data, content, and materials you submit through the Services (“User Content”). By using the Services, you grant Waaiio a limited, non-exclusive license to host, store, process, and display your User Content solely for the purpose of providing the Services.

You are the data controller for personal data of your customers processed through our platform. You are responsible for ensuring that you have the appropriate legal basis and consents to collect, process, and share your customers’ data through the Services.

Upon termination of your account, we will delete your User Content within 30 days, unless retention is required by law or you request data export before deletion.

8. Disclaimer of Warranties

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WAAIIO DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

Without limiting the foregoing, Waaiio does not warrant that: (a) the Services will be uninterrupted, error-free, or secure; (b) defects will be corrected; (c) the Services will meet your specific requirements; or (d) any data or content stored through the Services will not be lost or corrupted.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL WAAIIO, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, OR OTHERWISE) AND EVEN IF WAAIIO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Without limiting the above, Waaiio is not liable for:

  • Missed bookings, appointments, or reservations due to system errors, network issues, or customer error
  • Payment processing failures or delays caused by third-party payment gateways
  • WhatsApp message delivery failures caused by Meta, network conditions, or recipient device status
  • Data loss beyond what is covered by our standard backup and recovery procedures
  • Actions taken by third parties using your account credentials
  • Loss of business or revenue arising from service interruptions

WAAIIO’S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO WAAIIO IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00 USD).

10. Indemnification

You agree to indemnify, defend, and hold harmless Waaiio and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from or related to:

  • Your use of the Services
  • Your violation of these Terms, the Acceptable Use Policy, or any applicable law
  • Your User Content or the data you process through the Services
  • Any claim by a third party (including your customers) arising from your use of the Services
  • Your failure to obtain appropriate consents from your customers for WhatsApp messaging, data collection, or payment processing

11. Dispute Resolution and Governing Law

11.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict-of-law principles.

11.2 Binding Arbitration

Any dispute, controversy, or claim arising out of or relating to these Terms or the Services shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall be conducted in English, and the seat of arbitration shall be Wilmington, Delaware, United States. The arbitrator’s decision shall be final and binding, and judgment may be entered in any court of competent jurisdiction.

11.3 Class Action Waiver

YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. If this class action waiver is found to be unenforceable, then the entirety of this arbitration provision shall be null and void.

11.4 Exceptions

Notwithstanding the above, either party may seek injunctive or equitable relief in any court of competent jurisdiction to protect its intellectual property rights. Claims eligible for small claims court may be brought there instead of arbitration.

12. Account Termination

You may terminate your account at any time through the account deletion feature in your dashboard settings or by contacting support@waaiio.com.

We may suspend or terminate your account and access to the Services immediately, without prior notice, if:

  • You violate these Terms or the Acceptable Use Policy
  • Your account is used for fraudulent or illegal activity
  • You fail to pay applicable fees when due
  • We are required to do so by law, regulation, or order of a government authority
  • Meta/WhatsApp restricts or bans your WhatsApp Business account

Upon termination, your right to use the Services ceases immediately. We will delete your account data within 30 days of termination, subject to legal retention requirements. Sections that by their nature should survive termination (including Sections 6, 8, 9, 10, 11, and 14) shall survive.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. When we make material changes, we will provide at least 30 days’ notice by updating the “Last updated” date at the top of this page and notifying you by email or in-app notification. Your continued use of the Services after the effective date of any modifications constitutes your acceptance of the updated Terms.

If you do not agree to the modified Terms, you must discontinue use of the Services before the effective date.

14. General Provisions

14.1 Entire Agreement

These Terms, together with the Privacy Policy, Acceptable Use Policy, Data Processing Agreement, and Cookie Policy, constitute the entire agreement between you and Waaiio regarding the Services and supersede all prior agreements, understandings, and communications, whether written or oral.

14.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

14.3 Waiver

No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or any other term. Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

14.4 Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent. Waaiio may assign these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of its assets.

14.5 Force Majeure

Waaiio shall not be liable for any failure or delay in performing its obligations under these Terms due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemic, war, terrorism, riots, government actions, power failures, internet or telecommunications failures, or third-party service provider outages.

15. Contact Information

For questions about these Terms, please contact us:

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